“The Center for Collaborative Communication has helped us identify and clarify our team’s needs, our expectations, and our commitments. She gave us tools that we continue to use to make progress on a daily basis. The result has been a more productive, more collaborative and more egalitarian work environment that encourages and supports each of us to do our best.”
—Staff, A.J. Muste Memorial Institute
Report: Collaborative Communication in Organizations
The following research was conducted jointly by Merck, Inc. and CCC under the direction of Dian Killian, PhD, CCC's founder and former E.D. In this two-part study, significant results were found as a result of workplace communication training, including greater efficiency, effectiveness, motivation and team work. These preliminary findings were presented at the Psychologists for Social Responsibility 30th Anniversary Conference on July 13, 2012 in Washington, DC. A fuller, more detailed peer-reviewed report is in preparation.
Click here to see a one-sheet summary on the research. To download as a PDF, on a Mac option+click or on a PC right+click the link. In Firefox, Control+click.
In particular, the study found that:
• 100% of participants report increases in their and others’ efficiency.
• the time to resolve issues was estimated to be reduced by 67-90% and problem-solving time was estimated as cut by 10-33%.
• the increase in overall efficiency due to time saved was estimated as 10-80%.
• the reduction in the number of meetings needed to address an issue was estimated as 50-80%, and staff meeting time was estimated as cut in half.